HOW MUCH DOES THE SHIPPING COST?
Shipping costs €19.95 - 5 kg maximum (5-7 working days after shipping).
HOW LONG DOES MY ORDER TAKE TO BE RECEIVED?
The order is received between 5-7 days, from Monday to Friday.
IF I HAVE ALREADY PLACED THE ORDER AND I HAVE FORGOTTEN SOMETHING, CAN I ADD IT?
When an order is paid, theres no possibility to extend it. In this case you must place a new order.
IF AT THE TIME OF PAYMENT THE WEBSITE GIVES ME A FAULT, WHAT CAN I DO?
In this case, you should contact our supporte through https://soporte.mifarma.es/hc/en-gb/requests/new, and we will help you to manage the query.
IF WHEN I RECEIVE MY ORDER I REALIZE THAT A PRODUCT IS NOT WHAT I WANTED, CAN I CHANGE IT?
In that case, we recommend that you read our exchange and refund policy carefully, some productos do not allow returs. You can send us the wrong product within the first 15 days from the receipt of the order. You must send it in a box, indicating your order number or delivery note. The product must be unopened and in perfect conditions of use. When we receive it, we will pay you, through the same payment method, the amount of the product. The shipping costs are borne by the customer.
WHAT HAPPENS IF I RECEIVE MY ORDER AND ONE OF THE PRODUCTS IS WRONG?
You must send an email to support@cs-es.atida.com indicating the number of the product you think you received wrong. We´ll answer your cuestion as soon as posible.
WHAT HAPPENS IF I RECEIVE MY ORDER AND SOME OF THE PRODUCTS ARRIVE BROKEN OR IN POOR CONDITION?
We carefully package all products to avoid damage during transportation. However, if when it is received it detects that one of them is broken or in bad conditions, you should send an email to support@cs-es.atida.com with a photo in which we can see the state in which the product has always arrived within the first ones. 24 hours from the reception of the order. Within a maximum period of 7 days, we will inform you of the resolution of the incident.
WHICH TRANSPORT AGENCY DELIVERS MY ORDER?
Currently, we work with GLS.
DO YOU SEND SAMPLES ON ALL ORDERS?
We always try to send free samples on all orders. However, it depends on the availability of them. Therefore, if when you receive your order we have not sent any sample, do not think we did not want, but, at that time, we did not have them. In that case, when you make a next order, do not hesitate to indicate it in the comments before finalizing it and we will try to compensate for the inconvenience.
